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Shipping & Returns

Hardware Shipping Policy

Bathroom Vanities is pleased to offer free shipping on all cabinet hardware purchases in the continental U.S. over $100.* All cabinet hardware orders are shipped via UPS or FedEx Ground Shipping or USPS Priority Mail. All purchases under $100 ship for only $7.50.**

Bathroom Vanities can ship to Alaska, Hawaii, Puerto Rico and the US Virgin Islands via USPS Priority Mail. For additional information and shipping quotes, please call our customer service center at 800-530-TAIL(8245).

We generally have over 95% of our items in stock. It takes us one day to process your order and approximately four days to ship it to you. If your items are backordered we will ship what we can and ship the rest when we get them in from the manufacturer in approximately 7-10 business days. Deliveries that are split into multiple shipments due to backorders will not result in additional shipping charges. Because Anne at Home products are customized for your enjoyment, these products take slightly longer to ship. If you'd like expedited shipping, please call our customer service center at 800-530-TAIL(8245) and we will gladly arrange it for you.

Bathroom Vanities requests that all customers review their products immediately upon the receipt of their order, to make sure that there are no damaged goods or product shortages. Although errors in order processing are unlikely, Bathroom Vanities is not responsible for errors reported after 2 weeks of the receipt of the products.

*Excludes Anne at Home cabinet hardware and Smedbo bathroom hardware. Customers are eligible for free shipping on Anne at Home orders that exceed $100 and on Smedbo orders that exceed $100.  Products purchased from these two companies can not be combined together, or with purchases from other brands, however, to create the free shipping offer.

**Almost all hardware orders, regardless of brands purchased, under $100 have one fixed shipping fee of $7.50.  The two exceptions are Anne and Home hardware and Smedbo hardware.  Hardware  purchases under $100 from these two lines will have their own $7.50 shipping fees.

Hardware Return Policy

At Bathroom Vanities, we value your complete satisfaction. Should you have any problem with your cabinet hardware, we offer a 100% Satisfaction Guaranteed Policy. You can return any cabinet hardware within 30 days for a full refund -- for any reason.

Should you need to return any other products, please feel free to do so, as well, within 30 days of your purchase. We reserve the right to charge a 15% restocking fee on all returns received more than 30 days after customer receipt of the products. Returns on all Anne at Home products MUST be received by Bathroom Vanities within 30 days of ordering. All Smedbo bathroom hardware is subject to a 30% restocking fee, and all Smedbo returns must be initiated within 45 days of ordering.

To return any item, simply contact us to receive a return authorization number and then ship back the items. We cannot accept returns without this number. Your account will be credited with the refund within two weeks. It's that simple!

In the rare event that an item arrives defective, please let us know so we can make sure the item is shipped at our expense.
If you have any questions or comments, please do not hesitate to contact us so that we can do our best to make your day.

Lighting Shipping Policy

All of our lighting items are shipped directly from the manufacturer to you. Shipping costs are based on the size, shape and weight of the item, plus how the item is packaged. All orders of more than $500.00 from one manufacturer will be shipped to the customer free of charge.

We employ two different types of shipping for light fixtures, UPS and freight. UPS is used on smaller items and generally costs less for small orders. Freight shipping is used on large items and/or large orders. Typically, the larger the order, the smaller the freight price will be relative to the order price. Regardless of whether the order is sent via UPS or freight, items usually arrive within a few days of being shipped from the manufacturer.

If you want to calculate your shipping costs simply place the items you like in your shopping cart and click 'Proceed to Checkout'. On the next page, enter your state and zip code and click 'Calculate Shipping'. Feel free to make your purchase then or keep on shopping!

Lighting Return Policy

Once your lighting purchase has arrived, we hope that you will be completely satisfied. In the unlikely event that you wish to return your purchase, we’ve created a hassle-free return policy for your convenience.

To return an item, you must initiate the return within 15 days of delivery. Please be in contact with a customer service representative who will give you a return authorization number (RMA). You cannot return any item without this number. Our Customer Service team does its best to respond to all questions within 24 hours during the regular work week.

When we receive your lighting items, we will issue you a refund for all returned items, minus a 25% restocking fee and all applicable shipping fees. We do not accept returns on any special order fixtures, light bulbs, lamp shades, lighting accessories or sale items. Customers may cancel orders without penalty if the item has not yet shipped.

In the unlikely event that an item arrives damaged or defective, please include a photograph of the damage and return the item in its original product packaging.

Feel free to contact us with any further questions or comments. We hope that you’ve had a rewarding and easy a shopping experience and we look forward to helping you in the future.

International Shipping Powered by Bongo International Checkout

We have partnered with Bongo International to service our international customers.

Once you have created your shopping Cart, choose the "Outside The U.S.?" button.  You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase.  We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address.  There are no additional fees or registration processes with this service.

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